Support

Something not working, or a question about Emilio? Here are the answers we give most often.

Contact us

Write to support@emilioplans.com. Tell us what happened and, if you can, the version of the app (Settings, at the bottom of the page). We usually reply within a few days.

Frequently asked questions

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose Emilio and tap Cancel Subscription. Do it at least 24 hours before the end of the current period. Deleting the app or your Emilio account does not cancel the subscription.

How do I get a refund?

App Store purchases are refunded by Apple, not by us. Request a refund at reportaproblem.apple.com, signed in with the Apple ID you used to subscribe.

I changed iPhone and my subscription isn't recognised

Sign in to Emilio with the same account as before, then open the subscription screen and tap Restore purchases. Make sure the iPhone uses the Apple ID you subscribed with.

How do I share Emilio with my household?

In Emilio, open Settings, then Household, and tap Invite someone. Send the link to the person you want to invite; it is valid for seven days. Members share the meal plan, the shopping list, the saved recipes and the collections, and one subscription covers the whole household.

How do I delete my account?

In Emilio, open Settings, then Account, and tap Delete my account. Your personal data is erased straight away; the privacy policy explains what is deleted and what stays with your household. Deleting your account does not cancel an App Store subscription: cancel it in your iPhone settings first.

How do I get a copy of my data?

Write to support@emilioplans.com from the email address of your account. We send you your profile and your recipes in a machine-readable format within one month.

A recipe contains an ingredient I'm allergic to

Allergens and nutrition values are indications and can be wrong. Always check the labels of the products you buy. Tell us about the recipe at support@emilioplans.com and we will correct it.